Welcome to the fudge.ink Customer Help Center! We’ve compiled frequently asked questions to help you quickly find the information you need. If you still have questions, please contact us; our customer service team is available 24/7.
Ordering & Payment Q1: How do I place an order on fudge.ink? A: Simply select your chocolate items, add them to your shopping cart, fill in your shipping information, and complete your payment. You will receive an order confirmation email within a few minutes. Q2: What payment methods do you accept? A: We accept major credit cards (Visa, Mastercard, American Express), as well as secure payment methods like PayPal and Apple Pay. Q3: Can I modify or cancel my order after placing it? A: If your order hasn’t shipped yet, please contact us as soon as possible! Once it’s shipped, we can’t modify or cancel it.
Shipping & Delivery Q4: Where do you ship? A: We currently ship within the United States and internationally. Some remote areas may require additional time or shipping fees. Q5: How long will it take to receive my chocolates? A: Orders are typically processed within 2 business days and arrive approximately 7 business days after shipment, depending on region and weather conditions. Q6: Will the chocolate melt in the summer? A: We use heat-proof packaging and fast delivery to ensure the chocolate remains in optimal condition during transit.
Products and Storage Q7: What is the shelf life of chocolate? A: Our chocolate has a shelf life of 6–12 months. Store in a cool, dry place away from direct sunlight or high temperatures. Q8: Do your chocolates contain nuts or dairy products? A: Some products contain nuts, dairy, or soy. Please check the product page for detailed ingredients or contact us for allergen information. Q9: Is the chocolate handmade? A: Yes! Some of our chocolates are handcrafted in small batches by experienced chocolatiers, ensuring each piece is unique.
After-Sales and Returns Q10: What if there is a problem with the product? A: If your chocolate is damaged or misplaced during shipping, please contact us within 7 days and we will provide a replacement or refund. Q11: Can I return it? A: Because chocolate is a food product, we currently do not accept returns unless there are quality issues. Thank you for your understanding.
